This policy explains how Eling AI collects, uses, and protects personal information.
1. Information We Collect
To provide our services, we may collect the following information:
1.1 Account Information
- Registration information: username, email address, mobile phone number, and password
- Profile information: avatar, display name, and personal bio
- Device information: device model, operating system version, and unique device identifiers
1.2 Usage Data
- Conversation records: your chats with Eling AI, used to provide long-term memory features
- Voice data: audio files from voice input, where applicable and after processing
- Usage patterns: feature usage frequency and preference settings
- Log information: IP address, access time, and operation records
1.3 Location Information
With your authorization, we may collect location information to provide personalized features such as weather queries and local services.
2. How We Use Information
- Provide services: AI conversations, long-term memory, voice interaction, and related features
- Personalize your experience: improve the service based on preferences and usage patterns
- Protect security: account verification, abnormal behavior detection, and fraud prevention
- Improve the service: analyze usage and continuously improve the product
- Customer support: respond to inquiries and feedback
3. Information Storage and Protection
3.1 Data Storage
- Your conversation records and memory data are stored on servers
- We use technical measures to protect data security
- We maintain backup mechanisms to reduce the risk of data loss
3.2 Security Protection
We take reasonable technical and organizational measures to help prevent unauthorized access, disclosure, alteration, or destruction.
4. Information Sharing and Disclosure
We do not sell your personal information. We may share information only in the following circumstances:
- With your consent: after obtaining your explicit authorization
- Service providers: cloud, AI model, and other technical service providers may process information to the extent necessary to provide the service
- Legal requirements: where required by applicable laws, regulations, or competent authorities
- Protection of rights: where necessary to protect the lawful rights and interests of users, Eling AI, or the public
5. Your Rights
- Access: view relevant personal information we hold about you
- Correction: correct inaccurate or incomplete information
- Deletion: request deletion in accordance with applicable law
- Export: export relevant data where supported by the product
- Withdraw consent: withdraw previous authorization; some features may be affected
- Account deletion: request account deletion, after which we will process related data in accordance with applicable rules
6. Cookies and Similar Technologies
We may use cookies and similar technologies to maintain login sessions, remember preferences, and analyze service usage. You can manage cookies through your browser, but disabling them may affect certain features.
7. Protection of Minors
Eling AI's services are primarily intended for adults. We will protect and process minors' personal information in accordance with applicable laws and regulations.
8. Updates to This Privacy Policy
We may update this Privacy Policy. If there are material changes, we will notify you through in-app notices, email, or other appropriate means.
9. Contact Us
If you have privacy-related questions, comments, or requests, please contact us:
- Email: victor@koveist.com
- Website: elingai.com