Privacy Policy

1. Information We Collect

To provide you with better services, we may collect the following types of information:

1.1 Account Information

• Registration information: username, email, phone number, password
• Profile information: avatar, nickname, bio
• Device information: device model, operating system version, unique device identifier

1.2 Usage Data

• Conversation history: your chat records with Eling AI, used for permanent memory functionality
• Voice data: audio files from voice input (processed and stored)
• Usage patterns: feature usage frequency, preference settings
• Log information: IP address, access time, operation records

1.3 Location Information

• With your authorization, we may collect your geographic location for personalized features such as weather queries and local services

2. How We Use Your Information

We use collected information for the following purposes:

• Providing Services: Core AI conversation, permanent memory, voice interaction features
• Personalized Experience: Optimizing services based on your preferences and usage habits
• Security: Account verification, anomaly detection, fraud prevention
• Service Improvement: Analyzing usage to continuously optimize product features
• Customer Support: Responding to your inquiries and feedback

3. Data Storage & Protection

3.1 Data Storage

• Your conversation records and memory data are stored on secure servers
• Data is encrypted for storage to ensure information security
• We implement data backup mechanisms to prevent data loss

3.2 Security Measures

• SSL/TLS encryption technology to protect data transmission
• Strict access controls — only authorized personnel can access user data
• Regular security audits and vulnerability scanning
• Emergency response mechanisms for timely security incident handling

4. Information Sharing & Disclosure

We will not sell your personal information. We may only share your information in the following circumstances:

• With Your Consent: After obtaining your explicit authorization
• Service Providers: Third-party partners providing technical support (e.g., cloud storage, AI model services), bound by confidentiality agreements
• Legal Requirements: When required by laws, court orders, or government mandates
• Rights Protection: When necessary to protect the legitimate interests of Eling AI, users, or the public

5. Your Rights

You have the following rights regarding your personal information:

• Right of Access: View the personal information we hold about you
• Right to Correction: Modify inaccurate or incomplete personal information
• Right to Deletion: Request deletion of your personal information (subject to legal requirements)
• Right to Export: Export your conversation records and personal data
• Right to Withdraw Consent: Withdraw previously granted authorizations (may affect certain features)
• Right to Account Deletion: Request account deletion, and we will remove your personal data

6. Cookies & Similar Technologies

We use cookies and similar technologies to:

• Maintain your login status
• Remember your preference settings
• Analyze service usage

You can manage cookie preferences through your browser settings, but disabling cookies may affect certain features.

7. Protection of Minors

Eling AI services are primarily intended for adults. If we discover that we have collected personal information from minors, we will delete such data as soon as possible.

8. Policy Updates

We may update this Privacy Policy from time to time. For significant changes, we will notify you via in-app notifications or email. We recommend checking this page regularly for the latest policy.

9. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us:

• Email: victor@koveist.com
• Website: https://elingai.com